Refund policy

Returns & Exchanges

We want you to love your purchase. That's why we offer a 30-day return and exchange policy, giving you time to make sure your new furniture is the perfect fit for your home.

Please note that all returns and exchanges must be completed at The Old Cannery, as we do not offer pickup service for returns or exchanges.

If you have any questions about your return or exchange, we're always happy to help. Contact us at cs@oldcannery.com.

Damages & Issues

If your item arrives with a manufacturer defect or damage, we're here to help. Simply give us a call or email cs@oldcannery.com, and our Customer Service team will help arrange an exchange.

As-Is Items

Purchased a closeout, clearance, or Scratch & Dent item? You still have 7 days to return your purchase.

Refunds

Refunds for credit or debit card purchases will be issued back to the original form of payment. Please allow up to 10 business days for your bank or credit card company to process and post your refund.

Cash purchases are refunded by check, which will be available the following business day.

If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at cs@oldcannery.com.